Reference

Terms and Conditions at 4999brt

These terms set out what you agree to when you open and use a 4999brt account — covering deposits via bKash, Nagad, or Rocket, how your wallet works, and what we expect from you.

Account eligibility appliesbKash, Nagad, Rocket coveredLocal law governs accessOne account per personAge verification required
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4999brt Terms and Conditions at 4999brt
TERMS CONTACT

Questions About These Terms

If something in these terms is unclear — whether it's about your account wallet, a bKash transaction that's under review, or how eligibility works in your region — reach out to us directly. We'll give you a straight answer, not a copy-paste of the policy.

Live Chat Open the chat window from any page on 4999brt to ask about your account terms, a pending transaction, or an eligibility question.
Email Support Send a detailed message to our support address for written confirmation of how a specific term applies to your account or wallet.
Account Help Centre The help section inside your account covers common terms questions — including wallet limits, verification steps, and how to close your account.
HOW WE HANDLE IT

Account Security and Your Rights

We take the security of your account seriously. Your login credentials are hashed and never stored in plain text. If you suspect unauthorised access, contact us immediately and we'll lock the account while you verify ownership through the OTP flow tied to your registered mobile number.

Data Retention

We keep your account data for as long as your account is active and for a period after closure as required by applicable rules. You can request a summary of what we hold.

Account Changes

To update your registered mobile number or wallet details, you'll need to verify your identity through our support team before the change takes effect.

Closure Requests

You can request account closure at any time by contacting support. Any balance in your wallet will be returned via your last verified payment method — bKash, Nagad, or Rocket.

Dispute Process

If you believe a term has been applied incorrectly to your account, raise it with support in writing. We'll review and respond with a clear explanation of the decision.

Common Terms Questions Answered

These are the questions we hear most often about how our terms work in practice — covering your account, your wallet, and what happens when something needs to be reviewed.

Yes. Every deposit and withdrawal — whether through bKash, Nagad, or Rocket — is covered by these terms. Your payment provider's own conditions also apply alongside ours.

No. Each person is allowed one account only. If we detect duplicate accounts linked to the same identity or mobile number, both may be suspended pending a review.

Your wallet balance is held during any suspension or review period. Once the review is complete, funds are either returned or handled according to the outcome of that review.

Contact our support team in writing and ask for a data summary. We'll confirm what information we hold on your account and how long we retain it after closure.

Raise a written dispute through our support channel. We'll review the specific situation and send you a clear written response explaining the decision and any next steps.

Yes. Access depends on your local law and the regions we currently serve. It's your responsibility to confirm that using the platform is permitted under the laws that apply to you.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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